Sharing Insights: Responsible Gaming

Responsible Gaming and Casumo’s first rule: Be Safe and only play with Money you can afford to lose

In light of World Mental Health Day, we think it’s important to bring up the topic of Responsible Gaming and to encourage you to take care of yourself and your loved ones. We’ll talk about the tools that we’ve made available to keep safe and stay in control of your play. Because here at Casumo, the wellbeing of our players always comes first. And we don’t say that just to say it, we genuinely care. We’ve got a great team of people with expertise in Responsible Gaming working behind the scenes, providing help to whomever needs it. 

Read on to find out more about Responsible Gaming at Casumo! 

Playing at Casumo should be fun and entertaining

As a company, one of our core beliefs is that playing at Casumo should always be something positive and entertaining. Sometimes it can be hard to control how much you want to play and you end up spending more than what you originally planned for or losing track of time while you’re playing. This could be stressful on yourself and those around you. Knowing this, we’ve provided useful and helpful PlayOkay tools that allow you to control exactly how you choose to gamble. 

Let’s take a closer look at our Play Okay tools that support Responsible Gaming and remember, when you play, Play Okay!

Play Okay: Casumo’s in-product feature for keeping you safe

Responsible Gaming: Setting Play Okay limits

With just a few clicks, you can set limits on your Casumo account to ensure your gambling is always within control when you play at our casino. Because everyone budgets a bit differently, we offer several options for setting limits. You can choose just one, or a combination of multiple limits. It’s entirely up to you, but know that we are available to advise and help you get those limits set up.

Logged-in time limit

Limit how many hours you can be logged-in to your account daily. Once you reach your limit, you will be automatically logged out and any gameplay is paused or completed in the background. It will take 24 hours to be able to increase or revoke your limit after the request has been made.

Login time block

Set a specific time block covering all days of the week during which you will not be able to log in to your account. The start and end time of this limit will be calculated according to the time zone you are in when activating it. It will take 24 hours to be able to shorten or revoke your time-slot after the request has been made.

Deposit limit

A deposit limit will limit the amount you can deposit during a certain period of time. Once you have reached this sum you will not be able to make any new deposits until your limit has reset.

Loss limit

A loss limit will limit the possible amount of net losses you can make based on bets minus wins during a certain time period. When you have reached this sum, you will not be able to place any new bets until your limit has reset.

Wager limit

A wager limit will limit the total amount you can bet, or wager, during a certain period. When you have reached this sum, you will not be able to place any new bets until your limit has reset.

Please note: 

  • When setting the above limits, you will choose a monetary value and a period of time. Period options are daily (00:00-23:59), weekly (calendar week) or monthly (calendar month).
  • All limits can be adjusted or removed. 
  • A decrease in your limits is valid immediately. However, increases or removals of limits require a 24-hour cool-off period before. Following the cool-off period, you will have to confirm the change in your Play Okay settings before the change takes hold. This is to ensure that the change is not related to being caught up in the moment, but that it’s indeed a clear-minded decision.

We’d like to refer to our https://casumocares.com/ website for more information about our Play Okay tools and some useful safe gambling tips. Here you can also fill out a self-assessment to learn about your gambling habits and learn more about recognising the signs of risk and should gambling ever start having a negative impact on your life, where to reach out to get professional help for yourself, or someone you know who’s struggling with gambling related issues.

In-Game Session updates

We also offer ‘in-game session updates’ that are available through your account settings, these work as a reality check and allow you to receive notifications in your chosen time interval informing you of the time you’ve spent playing and your gaming session results. 

Self-exclusion

Responsible Gaming is also knowing when to stop. If you think that you are playing too much or that your gambling is becoming a problem that cannot be controlled just by setting limits, then self-exclusion is most likely the best next step for you. You can use this tool to close your account for a period of time of your choice. We recommend that you exclude yourself from playing for at least six months. During this time, you will not be able to log in to your account and you will not receive any notifications or communications from us meanwhile.

Take a Break

Sometimes you just need to focus your time and attention elsewhere and feel you are in control of your gambling but would like to take a break for a short period of time. 

We offer the option to take a break or a ‘time-out’ from your account for a minimum of 24hrs. During this time, you will not be able to log in to your account, you will not receive any notifications or communications from us and your account will automatically reopen after your chosen period. 

How to play responsibly at Casumo

Finally, we’d also like to share some tips on how you can embrace Responsible Gaming right from the start of your online casino adventures. As mentioned earlier, all we want is for your experience to be fun and entertaining, nothing more, nothing less:

  1. Set up your account at www.casumo.com
  2. Take a look at the tools we have available (those we mentioned above) and get familiar with them.
  3. Ask as many questions as you want! Our caring and well-trained team is there to answer any question you might have.
  4. If you’re looking to set up any of the Play Okay limits, go ahead and get in touch so we can help you set it up or you can set a limit that best suits you through our playokay settings page. Once you set a limit that’s right for you, it’s best to stick with it. That’s it, you’re all set! Now go and have fun playing your favourite casino games (responsibly) at Casumo and when you play, Play Okay!

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