Inform our players of how to play responsibly

The Casumo Guide to Responsible Gaming

The wellbeing of our players a l w a y s comes first. And we don’t say that lightly, we truly mean it.

Casumo Cares. We’ve got an amazing team of people dedicated to responsible gaming, on hand around the clock to help players when needed. But that’s not all. We also have a bunch of helpful tools that can keep you, your friends and your loved ones safe from problems related to gambling.

Playing Online Casino should be fun

Playing at Casumo should always be entertaining, but we know it can be hard to control how long you play – or you could end up spending more than originally planned. This can be stressful on yourself and those around you, which is why we provide the info you need to help keep your gambling within controllable limits.

Keep scrolling to find out more about responsible gaming, what we can do for you and where to turn to if you require a helping hand.

Responsible Gaming: The right tools at the right time

How do we provide peace of mind to our players? We have a number of ways to keep you safe at Casumo. You can set up various limits at your own discretion, contact our Ambassadors for advice or use the self-exclusion tool to stop playing for a period of time.

We call these tools Casumo Play Okay and you can find more information about them here:

Setting limits on how much you play

Decide the amount you can afford to play with us, then set limits to ensure your spend is always within your control. There are a number of options for setting limits so if it all gets a bit confusing, just reach out and we’ll help you set those up.

Deposit limit

Limit the amount you can deposit during a certain period of time. Once you’ve reached this sum you won’t be able to make any new deposits until your limit has reset.

Loss limit

Limit the possible amount of net losses you can make, based on bets minus wins during a certain period. Once you’ve reached this sum, you won’t be able to place any new bets until your limit has reset.

Wager limit

Limit the total amount you can wager during a certain period. Once you’ve reached this sum, you won’t be able to place any new bets until your limit has reset.

Self-excluding from online casino

Responsible gaming is also knowing when to stop. If you think you’re playing too much or that your gambling is becoming a problem that cannot be controlled just by setting limits, then self-exclusion is a big and important step.

Use this tool to close your account for a period of time. You can choose how long for, but we recommend that you exclude yourself from playing for at least six months. During this time, you won’t be able to login to your account and you won’t receive any emails or texts from us.

Find out more about self-exclusion here:

Taking a short break from playing online casino

Do you feel you need a little break from gambling? Perhaps you’re concerned about your gambling behaviour or just need time to focus on something more important in your life. A short break can help you go a long way. At Casumo, you can take a break between a minimum of 24 hours and a maximum of six weeks.

During the period of your break, you won’t receive any emails or text from us. Your account will automatically reopen after the period you selected is over.

Find out more about taking a short break from gaming:

How to play responsibly at Casumo

We want to share some tips on how you can embrace responsible gaming from the start of your online casino adventures. We want your experience to be fun from day one:

  1. Set up your account at
  2. Take a look at the tools available (those we mentioned above) and get familiar with them.
  3. Ask us questions. Our caring and well-trained team are here to help.
  4. Contact us and let us help set you up with a limit you’re happy to spend. You can always ask for a change later on.
  5. You’re all set. Go and have fun playing your favourite casino games (responsibly) at Casumo.

How do you know if you need help?

As part of our responsible gaming initiative, we’ve put together a list of questions that can help you understand if you or someone you know may have a gambling problem. But please do understand that this self-assessment can in no way be considered diagnostic, psychological, or medical advice.

Check it out at this link:

Help and where to get it

You’re never alone. If you need help, we’re here. We have trained, experienced people available round the clock to answer your questions and give advice. Head over to for more information on how we can help you.

Apart from what we can offer, there are also loads of amazing organisations and tools that can help you get better control of your gaming or support you on the road to recovery. You can find a list of these at but here are a few notable examples:

  • GamCare for information, advice, support and free counselling for the prevention and treatment of gambling problems.
  • BeGambleAware committed to minimising gambling-related harm, advice and access to free, confidential help by phone or online.
  • GamBlock offer software that blocks your access to all gambling sites to prevent you or your family member from playing.
  • BetFilter software that prevents you from accessing gambling sites and online casinos.

Whatever you do, play responsibly

Whoever and wherever you are, we have one very simple message. Playing online casino, at Casumo or anywhere else, should always be fun. If you think you need help, please reach out. We’re here to advise and we’re here to help. Be safe.

Casumo Cares.


18+ | Please gamble responsibly | T&Cs apply |
Sports: All odds are subject to change 

18+ | Please gamble responsibly | T&Cs apply |
Sports: All odds are subject to change 

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*18+. New UK customers only. Opt-in required. 20 Bonus Spins on “Sahara Riches Cash Collect” and 100% Deposit Bonus up to £25 on first deposit. Min deposit £10. 30x wagering requirement for Bonus Spins and 30x wagering requirement for Deposit Bonus (game weighting applies). Max £5/spin or £0.50/line or £10/round (live casino). 30 days expiry. Play responsibly • • T&Cs apply